If you are in charge of running an aged care facility or retirement village, it’s likely that you’ll require furniture to create a comfortable and functional living space for your residents. You may be considering purchasing furniture from one of the many furniture wholesalers across Australia. Engaging with furniture wholesalers can be a complex process, so we have compiled a list of 10 questions that you should ask your furniture wholesaler before making any purchases for your aged care facility or retirement village.

1. Can you provide furniture wholesalers references from previous customers who have purchased furniture for an aged care facility or retirement village?

One of the best ways to determine the quality of a wholesaler’s products and services is to look at their track record. By asking for references and testimonials, you can gain insight into the wholesaler’s previous work with similar clients, and determine whether or not their products are suitable for your needs.

2. How do your products meet the specific needs of seniors?

It’s crucial that the furniture you choose is designed to meet the specific needs of elderly people; the furniture should be fit-for-purpose. From easing the pressure on joints and providing adequate back support and seat height to ensuring that furniture is sturdy and easy to clean, you should ask your wholesaler how their products meet the needs of your residents.

3. What is the expected lifespan of your products?

Choosing furniture for an aged care facility or retirement village is a long-term investment, so it’s important to understand the expected lifespan of the furniture you are purchasing. You should ask your wholesaler about the materials used in the products and the expected lifespan of each item.

4. What is the lead time for delivery?

Depending on the size of your facility and the quantity of furniture you require, you may need it to be delivered in stages. You should ask your wholesaler about their lead time for delivery, and ensure that it meets your needs.

5. Do you offer any warranties or guarantees on your products?

Warranties or guarantees can provide added peace of mind, as they can ensure that any defects or issues with the furniture are resolved quickly and efficiently.

6. How do you handle replacement parts or repairs?

Even with the best quality furniture, there may be occasions where parts need to be replaced or repairs are necessary. You should ask your wholesaler about their policies and procedures for handling replacement parts or repairs to ensure that any issues are resolved quickly and efficiently.

7. How do you handle returns or exchanges?

In the event that you are not satisfied with the furniture you receive, it’s important to know how your wholesaler handles returns or exchanges. You should ask about their policies and procedures, and ensure that they are flexible enough to meet your needs.

8. Do you offer any environmentally-friendly options?

As concerns about the environment continue to grow, many customers are increasingly interested in environmentally-friendly options. You should ask your wholesaler if they offer any environmentally-friendly furniture options, and whether or not they have any certifications or accreditations to prove their commitment.

9. How do you handle the installation of the furniture?

Depending on the types of furniture you purchase, you may require installation. You should ask your wholesaler about their installation procedures and policies, and ensure that they are able to handle the installation in a safe and professional manner.

10. How do you handle payment and financing options?

The cost of purchasing furniture for an aged care facility or retirement village can be significant, so you should also ask your wholesaler about their payment and financing options. Some wholesalers may offer payment plans or financing options, which can make it easier to manage the cost of the furniture over time.

In conclusion, choosing a furniture wholesaler for your aged care facility or retirement village is an important decision. By asking these 10 questions, you can ensure that you are making an informed decision and choosing a wholesaler that has the experience, knowledge and products to meet your unique needs.

FAQs About Working with Australian Furniture Wholesalers

What is a furniture wholesaler, and how do they differ from retailers?

Furniture wholesalers are businesses that sell furniture products in large quantities to retailers, rather than directly to consumers. Wholesalers typically offer bulk purchasing options at discounted rates to retailers, who then sell the furniture to end consumers.

How can I find reputable furniture wholesalers in Australia?

You can find reputable furniture wholesalers through industry trade shows, online directories, or by networking with other businesses in the furniture industry. Additionally, researching customer reviews and testimonials can help you assess the reputation of a wholesaler.

What are the advantages of working with a furniture wholesaler?

Working with a furniture wholesaler can provide advantages such as cost savings through bulk purchasing, a wide variety of products to choose from, and the convenience of sourcing products from a single supplier. Wholesalers may also offer logistical support and faster delivery times.

How do I place an order with a furniture wholesaler?

Ordering from a furniture wholesaler typically involves establishing an account, selecting the desired products, and meeting any minimum order requirements. Most wholesalers offer online ordering systems or have dedicated sales representatives to assist with the ordering process.

Are there minimum order requirements when working with a furniture wholesaler?

Many furniture wholesalers have minimum order requirements to ensure that the benefits of bulk purchasing are realized. These requirements vary among wholesalers, so it’s essential to inquire about minimums before placing an order.

Can I customize furniture orders with a wholesaler?

Some furniture wholesalers offer customization options, while others may provide a selection of pre-designed products. It’s advisable to discuss customization possibilities, including finishes, fabrics, and dimensions, with the wholesaler to determine the extent of customization available.

What payment terms are common when working with furniture wholesalers?

Payment terms can vary, but common arrangements include credit terms, where payment is due within a specified period after receiving the goods. Some wholesalers may also require an initial deposit when placing an order.

Do furniture wholesalers provide delivery services?

Many furniture wholesalers offer delivery services, either through their own logistics or third-party carriers. It’s essential to inquire about delivery options, costs, and estimated delivery times when placing an order.

How can I address issues such as damaged or defective items received from a wholesaler?

It’s important to have clear communication channels with the wholesaler and to address any issues promptly. Most wholesalers have procedures in place for handling damaged or defective items, including return policies and replacement options. Always document and report any issues as soon as they arise.

A selection of our Australian made sofas. These fit-for-purpose sofas have been designed and built to promote the comfort and safety of elderly Australians.